Privacy Policy for PagerGuard™ Members Portal

Last Updated: October 16, 2025

At PagerGuard™, we prioritize the privacy and security of your information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use the Members Portal, and receive alerts (including SMS). By accessing or using PagerGuard’s website and services, you agree to the terms in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you register, subscribe, or contact us, we may collect personal information such as:

• Name
• Email address
• Contact information (e.g., phone number)
• Company details (if applicable)
• Notification preferences (e.g., time zone, alert format, enabled channels)

1.2 Members Portal & Authentication Data

• Login credentials (stored using secure hashing) and session identifiers
• Account status, roles, and configuration history
• Activity within the portal (e.g., alert rules created, settings changes)

1.3 Usage & Diagnostic Data

• IP address, browser type/version, operating system
• Pages visited, date/time stamps, and referring URLs
• Error logs and performance diagnostics

1.4 Alert & Notification Data

• Pager numbers, email addresses, and SMS numbers used to receive alerts
• Message content necessary for delivery, delivery status, and timestamps
• Alert thresholds, retries, and routing metadata

2. How We Use Your Information

• Provide, operate, and improve PagerGuard’s alerting services
• Authenticate users and maintain secure access to the Members Portal
• Route and deliver alerts via pager, email, and SMS per your configuration
• Respond to support requests and communicate important service notices
• Monitor reliability, prevent fraud/abuse, and ensure system security
• Comply with applicable laws and enforce our terms and policies

3. SMS Text Messages & Member Consent

By checking the SMS Alerts option in your Members Portal notification settings, you consent to receive SMS text messages related to PagerGuard IT System Alerts. These messages are limited to operational notifications (e.g., system status, outages, alert confirmations).

• Frequency: Varies based on your alert rules and thresholds
• Costs: Standard message and data rates may apply
• Eligibility: You must provide a valid mobile number you control

3.1 Opting Out of SMS

To stop receiving SMS alerts at any time:

1. Log in to the Members Portal at myaccount.pagerguard.com
2. Open Notification Settings
3. Uncheck or disable the Send SMS option and save

Once disabled, you will no longer receive alerts via SMS. You may continue receiving alerts via other enabled channels (e.g., email, pager).

4. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, enhance performance, and analyze usage. You can control cookies via your browser settings; disabling some cookies may affect site functionality.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share limited data with:

• Service Providers: Trusted vendors that deliver components of our service (e.g., SMS gateways, email providers, pager networks, hosting). They are contractually obligated to protect your data and use it only to provide services to PagerGuard.
• Legal/Compliance: Authorities where required by law or to protect the rights, safety, and property of PagerGuard and our users.

6. Data Security

We employ industry-standard safeguards, including TLS encryption in transit, secure password hashing, access controls, and continuous monitoring. While no method is completely infallible, we take reasonable measures to protect against unauthorized access, alteration, disclosure, or destruction of information.

7. Data Retention

• Account and configuration data are retained for the life of your account and a reasonable period thereafter for audit, troubleshooting, and legal requirements.
• Alert content and delivery logs are retained only as long as necessary for reliability, incident review, and regulatory compliance, then deleted or anonymized.
• If your account is deactivated, we will delete or anonymize personal data consistent with our retention policy, subject to legal obligations.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal information, and to withdraw consent to specific communications. To exercise your rights, contact us at support@pagerguard.com.

9. Third-Party Integrations

PagerGuard integrates with third-party communication networks and infrastructure (e.g., SMS, email, pager providers). We share only the minimum data necessary to route your alerts. These providers process data under agreements that require appropriate security and privacy protections.

10. Children’s Privacy

PagerGuard’s services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this policy from time to time. When we make material changes, we will update the “Last Updated” date above and, where appropriate, provide additional notice. Your continued use of the site and services after changes take effect constitutes acceptance.

12. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your data, please contact:

Synergy Consultants, LLC. DBA PagerGuard™
4 Black Oak Ct, Blythewood SC, 29016
Email: support@pagerguard.com